Last updated: 22 October 2025
This Privacy Policy explains how Fireco Solutions Ltd (“Fireco”, “we”, “us”, “our”) collects and uses your personal data when you visit https://firecosolutions.co.uk (including any staging or sub-domains) or engage our services.
Data Controller: Fireco Solutions Ltd
Address: 3 Bob Hardisty Drive, Bishop Auckland, Co. Durham, DL14 7TL, United Kingdom
Email: info@firecosolutions.co.uk Tel: 01388 234000
1) What data we collect
Information you provide:
- Enquiry and quote details (name, company, email, phone, address, message, service type).
- Site and project information (contact names, access details, floor plans, images, signatures).
- Business and billing contacts, purchase orders, and payment references.
Information collected automatically:
- IP address, browser type, device identifiers, and pages visited (via cookies and analytics).
- Date/time and metadata from emails and calls (see Call Recording below).
We do not intentionally collect special-category data; if received, we secure and minimise it.
2) How we use your data
- Responding to enquiries and preparing quotes.
- Planning and delivering certified fire safety services.
- Producing compliance reports under BM TRADA Q-Mark or the Regulatory Reform (Fire Safety) Order 2005.
- Managing accounts, billing, and service communications.
- Analysing website and marketing performance.
- Fulfilling legal, tax, and health-and-safety obligations.
We do not sell or rent your data.
3) Lawful bases for processing
- Contract – to provide requested services.
- Legitimate Interests – to manage B2B relationships, record calls for quality, and improve services.
- Legal Obligation – to meet statutory and certification requirements.
- Consent – for non-essential cookies and direct marketing where required.
4) Call Recording
Inbound and outbound calls to Fireco Solutions may be recorded for:
- Quality assurance, staff training, and accuracy of information.
- Evidence of contractual instructions or consent.
Recordings are stored securely, retained for up to 12 months, and accessible only to authorised staff. If you prefer not to be recorded, please inform our team before continuing the call.
5) Marketing Preferences
Fireco may send business-to-business marketing communications (e.g., compliance updates, service information, or promotions) based on legitimate interest or your consent.
You can:
- Opt out at any time via unsubscribe links or by emailing info@firecosolutions.co.uk.
- Update your preferences to choose which topics or services you receive.
We never share marketing lists with third parties.
6) Sharing your data
We share data only with trusted providers under written agreements:
- Hosting, analytics, communication, and compliance software suppliers.
- Auditing and certification bodies (e.g., BM TRADA).
- Professional advisers (accountants, insurers, legal).
- Public authorities when legally required.
All processors comply with UK GDPR standards.
7) Data storage and security
Data is hosted on secure UK or EEA servers with encryption, firewalls, and access controls. Staff follow internal Quality Management System procedures and receive regular data-protection training.
8) Retention
- Enquiries – 3 years from last contact.
- Projects & compliance records – 6–10 years.
- Call recordings – 12 months.
- Marketing preferences – until you opt out.
- Analytics cookies – up to 24 months.
After expiry, data is deleted or anonymised.
9) Your rights
Under UK GDPR you may access, correct, erase, restrict, object, or request portability of your data, and withdraw consent at any time.
Contact info@firecosolutions.co.uk.
Complaints may be raised with the Information Commissioner’s Office (ICO) – www.ico.org.uk | 0303 123 1113.
10) Cookies
We use essential cookies for site operation and optional analytics cookies to improve usability. You can manage preferences in our cookie banner or browser settings. See our Cookie Policy for details.
11) International transfers
Where data is processed outside the UK/EEA (e.g., via cloud services), we apply recognised safeguards such as UK IDTA or EU Standard Contractual Clauses.
12) Children
Our website and services are intended for businesses and not directed at children.
13) Third-party links
Links on our site may direct you to other websites. We are not responsible for their content or privacy practices.
14) Changes
We may update this Privacy Policy periodically; the latest version will always be published on our website with the effective date above.
Contact Us
Fireco Solutions Ltd
3 Bob Hardisty Drive, Bishop Auckland, Co. Durham, DL14 7TL, United Kingdom
Email: info@firecosolutions.co.uk Phone: 01388 234000